Terms and conditions
Last updated: 25 August 2026
These terms govern bookings and the provision of the services offered through https://www.masajecastelldefels.com. By confirming a booking you declare that you have read and accept them. We recommend keeping a copy.
1. Service provider
- Owner:
- Joan Jiménez Rigat
- Spanish tax ID (NIF):
- 44422775T
- Registered address:
- Avenida 306, nº 9, 1º 1ª, 08860 Castelldefels, Barcelona
- Studio:
- Hallux, Avinguda 300, nº 28, 08860 Castelldefels, Barcelona
- Phone:
- +34 642 25 15 49
- Bookings email:
- reservas@masajecastelldefels.com
2. Subject matter
The contract covers in-person sessions of integrative massage and naturopathic disciplines at the practice indicated, on the date and time booked. They are natural methods aimed at physical rebalancing, tissue regeneration and the functional recovery of the body, and they do not replace specialised medical diagnosis or treatment.
You must be 18 or over to book. Minors must be accompanied by a parent or legal guardian, who authorises the session.
3. How a booking is made
- Choose the service, date and time from the available slots.
- Provide your name, email address and contact phone number.
- If the service requires online payment, complete the payment on the secure gateway.
- You will receive a confirmation email with the appointment details. That email is your booking receipt.
The booking is concluded when you receive the confirmation email. If it does not arrive within a few minutes, check your spam folder and, if it still does not appear, contact us before booking again.
Availability is updated in real time, but in exceptional cases a slot may be taken simultaneously. If that happened after you had paid, we would refund the full amount automatically.
4. Prices
The applicable prices are those shown on the website at the time of booking, in euros and including applicable taxes. We may change prices at any time, but changes do not affect bookings already confirmed.
If you need an invoice, say so when booking or ask for one at the studio on the day of the session.
5. Payment and deposit
Online payments are processed through Stripe. We accept credit and debit cards and the payment methods the gateway displays at any given time. We never have access to your full card details.
Depending on the current configuration, booking may require a deposit or full payment for the service. The exact amount is always shown before you confirm, on the payment screen.
- Deposit: deducted from the total price of the service. The remainder is paid at the studio on the day of the session.
- Full payment: nothing further is payable at the studio.
If your bank declines the payment, the booking will not be created and the slot will remain available to others.
6. Changes and cancellations
We understand that things come up. Our policy is as follows:
| When you tell us | What happens |
|---|---|
| More than 24 hours in advance | You can move the appointment to another date or time, or cancel it with a full refund of what you paid. |
| Less than 24 hours in advance | You can reschedule once at no cost, subject to availability. If you prefer to cancel, the deposit is not refunded, as the slot can rarely be filled. |
| You do not show up | The deposit is not refunded. If you had paid for the full service, an amount equal to the deposit is retained and the rest is refunded. |
To cancel or change your appointment, reply to the confirmation email, write to reservas@masajecastelldefels.com, or call +34 642 25 15 49.
If we have to cancel or move the appointment for good reason, we will tell you as soon as possible and you may choose another date or a full refund.
Refunds are issued to the same payment method used and usually take 5 to 10 working days to appear, depending on your bank.
7. Right of withdrawal
Article 103(l) of the Spanish consolidated Consumer Protection Act excludes the right of withdrawal for leisure services contracted for a specific date and time, which is the case for a session booked in a particular time slot.
Even so, we voluntarily apply the cancellation policy described above, which in practice lets you cancel free of charge up to 24 hours before the appointment.
8. How the service is provided
- We recommend arriving 5 minutes before your appointment time.
- If you arrive late, the session will still end at the scheduled time so as not to affect later appointments, and the full price applies.
- Before starting, tell us about any injury, condition, pregnancy, allergy or medical treatment that may be relevant. If there is a contraindication, the therapist may advise against the session.
- The session may be stopped in the event of inappropriate behaviour, with no right to a refund. This is a practice for manual therapy and naturopathic disciplines: services of any other nature are neither offered nor entertained.
9. Complaints and dispute resolution
If something has not gone as expected, write to info@masajecastelldefels.com and we will try to resolve it. Official complaint forms issued by the Generalitat de Catalunya are available to customers at the studio.
You may also contact the Catalan Consumer Agency or your local municipal consumer information office. The European Online Dispute Resolution platform ceased operating in July 2025 and is therefore no longer available.
10. Governing law
These terms are governed by Spanish law, in particular the consolidated Consumer Protection Act and Law 34/2002 on information society services. In the event of a dispute, the competent court shall be the one for the consumer’s place of residence.